Instrument Check
We confirm the intended scale, tuning frequency, finish, accessories, and visible condition before the order enters packing.
Shipping & Warranty
Listen, confirm, pack, dispatch.
A handpan is both a tuned instrument and a delicate steel object. We confirm the product before shipping and keep communication open after delivery.
Before dispatch
You should know what is leaving our workshop.
Depending on the order, we can prepare a clear confirmation package before the instrument is shipped.
- Photos of the finished instrument and note layout
- Sound video for scale and note-balance review
- Frequency, material, color, and logo confirmation
- Packing photos and shipping information
Export preparation
Protection for the instrument, visibility for the buyer.
Protective Packing
The handpan is protected for international transit. Packing requirements for samples, small batches, and wholesale orders can be discussed in advance.
Shipping Plan
Method, cost, and estimated transit time depend on destination, quantity, carton plan, and current logistics conditions. We confirm these details against the actual order.
After delivery
Real support starts with useful evidence.
If an instrument arrives with a problem, contact us promptly so our team can review what happened.
Send the order information, clear photos of the instrument and packing, and a short video that demonstrates the sound or condition. We will assess the actual case and discuss a practical next step.
Contact after-sales support
Instrument care
Keep the steel dry and the notes protected.
- Avoid impact and pressure on note fields
- Wipe the surface with a clean, soft cloth
- Do not leave the instrument in a damp bag
- Keep it away from extreme heat or cold
- Use a suitable handpan case for transport
- Ask us about care suited to your material and finish
Plan your shipment with us.
Send the destination country, quantity, product type, and preferred delivery timing.